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Conflict Management
People Development Australia has one program to meet your conflict management needs. We can also tailor a conflict management program to meet your needs.
- Conflict Management Half-day to 2-day program
This program is designed to enhance conflict resolution skills by examining what conflict is and how conflict affects people. You will examine positive and negative conflict and decide how conflict can be dealt with in your work and personal life. The program will examine some basic communication strategies and will promote the development of negotiation and influencing skills.
Topics include:
- What is conflict?
- Strategies for managing conflict
- How do you handle conflict?
- Active listening and questioning techniques
- Negotiating
- Assertiveness techniques
- Building solutions to conflict situations
This program is designed to be customised to your workplace and this outline forms part of the key content. Other content may be added following the initial consultation to suit your needs.
